Trust Welly is leading the way by offering a 7-day money-back guarantee.

Unlike most free GPL websites, We believe in customer satisfaction. That is why we are willing to give you a full refund in case our products don’t work and if we are unable to resolve your problem according to our terms below, We will process your request for a refund and credit the amount back to your account as soon as possible.

Refund Process

When you make the cancellation request for the membership, we review it and forward it to the concerned bank for further processing.
The money will be credited back to your account as per the bank’s schedule.
Generally, it can take between 7 to 10 days for the refund to take place.
If you don’t get a refund in this timeline, you can reach out to us for further assistance. We’ll guide you through the refund process and answer all your queries and concerns regarding the process.

Comprehensive Refund Policy Overview: Terms and Exclusions

  1. No Refund for the Super One/Reseller Membership Plan – We don’t provide a refund for the Super One plan. So, even if you claim within 7 days, you won’t be able to apply for a refund. The refund policy applies to all the membership plans except this one.
  2. No Refund for CryptoPurchases – If you have purchased the plan with Bitcoin, you won’t get a refund for it. The refund works for non-crypto currencies as the request is processed by your respective bank.
  3. Bank Transfer Payments Excluded from Refunds: – Refunds are unavailable for payments made via bank account transfer to our PK and BD bank accounts.
  4. No Refund for Future Updates – If you download a product and it works fine for you, then you probably won’t need a refund. But if the same product gets updated and stops working for you, then you won’t get a refund for it. Please read the updated terms and conditions to learn more about this. Due to the nature of the Service, we don’t claim updates for any product but we always try to keep updating all the products ASAP, You can trust that based on our history data for updates we are fully transparent you can check update history with date on every product page as mentioned under the older version.
  5. Support on Request – We offer our support services on request. Since we don’t own the original products, we don’t handle the support for them and there will be no refund in this scenario. Being a 3rd party seller, we don’t provide support unless you request it.
  6. Plugin Support – If you are having issues with a plugin and you are not willing to share access to check and resolve the issue, then it is going to make you ineligible for the refund. We need to check the server and optimize it to meet the installation requirements of the downloaded product. Also, you can visit the plugin developer’s website to see any specific server requirements or settings that you might need to change to make the plugin work.
  7. Reselling Prohibited, No Refund – You can share the products you download from our platform with a friend or a client, but you can’t resell them. If you are found to be guilty of reselling the product, then we will suspend your account without notification. Also, no refund or reply will be given to you in this case.
  8. Super One Membership Plan – If you want to resell the products downloaded from our website, you need to subscribe to the Super One Membership Plan. With this plan, you will get a dedicated Account Manager that will help you set up your business.
  9. No refund for Change of Mind or did not like: – After the purchase of a product or membership, refunds will not be granted if the reason is a change of mind or a statement such as ‘I did not like your service or products.’ As third-party providers, the products listed on our platform are not proprietary to us, Before purchase, all products are accompanied by sales page URLs and links for verification. So saying I did not like does not make any sense here, However, in cases where our product malfunctions or we are unable to resolve an issue, a refund will be facilitated.
  10. No refund for Non-Listed Products: We do not entertain refund requests for products not listed on our website. Any claim seeking a refund based on product unavailability outside our platform will not be accommodated. For further details regarding new product uploads and our refund policy, we strongly advise referring to our terms and conditions.
  11. Technical Skills Requirement for Refunds: – If you don’t have the technical knowledge or skills to use the product then no refund will be provided.
  12. Authority to Remove Products and Refund Policy: – Due to the nature of the Service we have the authority to remove any products from our site if we remove then you can’t download the product and no refund will be provided for that however hardly we see such a case but if it happens then we will take care of your need and act accordingly or if there are any alternative products then we will try to replace free hope you understand the nature of Service and help accordingly.
  13. License Key Refund Policy: – We don’t provide the license key we have already mentioned in our terms we won’t refund you if you ask for the License key. As We provide GPL products so it is not required.
  14. No Refund for Mistaken Purchases: If you purchase by mistake then no refund will be provided even if you haven’t downloaded any products as we are third-party sellers accosted with many services once you purchase you have full access to our site as well as security concerns and bad behaviour or report against your purchase, also we don’t have any control over the products due to GPL License.
  15. No refund for original license key products – We started providing original license key products in September 2023 there are many products uploaded with original license key access means once you purchase either you will get a direct license key or activation with the original license key from our side, Yes there are some products like Elementor as we provide activation manually and if we remove the license then you won’t be able to use it so we have authority to cancel and restrict on cancellation for such products you will get refund if you claim within 7 days, or If any product you purchased with original license key can be request for refund if the license key does not work or we could not resolve your issue.
  16. No Refund without Seeking Solution/Refund: – Before requesting a refund through PayPal or any other payment service, please contact us first if something isn’t right with your purchase. We’re here to help fix problems like installation issues or if what you bought isn’t working. Going straight to a refund claim can cause problems for us and might lead to extra charges. Not only this but our account can also get restricted in various ways, such as total threshold amounts and additional payment fees. Therefore, please reach out to us first for support. If you do start a refund claim early, we’ll have to handle things exclusively through the payment service and act accordingly and we won’t be able to offer further assistance. Our refund policy is clear: if our product doesn’t work or we can’t resolve your issue, your payment will be refunded so there should not be any confusion or issue.
  17. Exclusions from Refund: -No refund for our additional services like SEO service or graphics designing services.
  18. Refund Timeline: Post-7 Days Exclusion: -No refund if you request a refund after 7 days later.
  19. No refund If you claim free membership through our laughing nature service or purchase hosting from our reference link or any other way, As we do not get any money from it so no refund will be provided.
  20. Products Removed by Authors: -No refund if any product has been removed from the author’s site and the author has stopped providing updates for this product.
  21. Negative Feedback or Abusive Behavior: -Refunds are not granted to customers posting public negative feedback without seeking assistance. Instances of misunderstanding installation processes without seeking help will not be considered for refunds.
  22. Typically, the demo import function operates smoothly across our range of products. However, it’s important to note that a select few—approximately 4 to 5—such as Jnews or Essential theme, may encounter limitations in demo import functionality. Additionally, it’s essential to understand that cloud-based demo imports have specific constraints; for instance, with the Newspaper theme, while a full demo can be imported, the option for cloud-based import remains non-functional. Furthermore, it’s imperative to acknowledge that certain cloud-based functionalities directly linked with the author’s site exhibit limitations. For instance, the scanning feature within the Wordfence plugin does not operate in its latest version due to code alterations by the author. Additionally, functionalities within plugins like WPMUDEV, such as displaying reports akin to analytics, might face limitations. However, it’s crucial to emphasize that the primary features of these plugins operate without issue; only specific report-related functionalities may encounter limitations or non-functionality. If there is any terms generally we mention on the product page under the Note section so you can check the product page before purchasing it, I hope you understand the nature of service and support on this.

The whole idea behind our refund policy is to garner feelings of trust with our clients. If you have any questions regarding the refund policy, you can reach out to our customer care at contact@trustwelly.com.